If the error code you are encountering is not listed here, please try the steps outlined in our General troubleshooting tips page. If you are still encountering errors, we encourage you to submit a Customer Support request including a screenshot of the error code and we will do our best to assist you!
Error code 1400-786984 or 1300-737884
Information: This error indicates a network issue, suggesting that your device may not be connected to the internet.
Troubleshooting steps:
- Restart the CashQuest app.
- Turn off Wi‑Fi and log in using mobile data.
- Ensure Data Saver mode is disabled on your device.
- Wait a few minutes; this may be a temporary issue.
Error code 1420-677673
Information: This error occurs when the game you’re trying to download is unavailable, possibly due to popularity or an ad blocker detected on your device.
Troubleshooting steps:
- Remove any ad blockers from your device.
- If the game has reached its daily download limit, try again tomorrow.
Error code 1462-827984
Information: CashQuest has detected you are using a rooted or incompatible device. Common affected devices include Huawei Honor 50, Chromebook, Kindle, and Amazon Fire tablets.
Troubleshooting steps:
- Unroot your device or switch to a compatible Android device.
- Contact your device manufacturer for assistance with unrooting.
Error code 1480-658584
Information: Your device has one or more applications (e.g., autoclickers or autoscrollers) that violate our Terms of Use. These apps may lead to account suspension if not removed.
Troubleshooting steps:
- Remove any autoclicker, autoscroller, or automation apps from your device, and wait 2–3 hours for the error message to update.
- If the error persists, reinstall the Mistplay app and clear your app cache.
- For information on how to clear your app cache, see General troubleshooting tips.
- If the issue continues, contact Customer Support.
Error code 1481-658584
Information: Your device has one or more applications (e.g., autoclickers or autoscrollers) that violate our Terms of Use. These apps may lead to account suspension if not removed.
Troubleshooting steps:
- Remove any autoclicker, autoscroller, or automation apps from your device, and wait 2–3 hours for the error message to update.
- If the error persists, reinstall the Mistplay app and clear your app cache.
- For information on how to clear your app cache, see General troubleshooting tips.
- If the issue continues, contact Customer Support.
Error code 502-836982
Information: There was an internal issue with the games service, which has since been resolved.
Troubleshooting steps:
- Force-stop the CashQuest app via your device’s settings.
- Restart your device.
- Reopen the CashQuest app and try launching a game.
- If the error persists, please contact Customer Support.
Error code 524-837371
Information: The email address you are attempting to add to your CashQuest Profile is already associated with another CashQuest account.
Troubleshooting steps:
- Use an alternate email address that is not currently linked to any CashQuest account. Ensure you have full access, as rewards will be sent to this address.
- Alternatively, sign out of your current account and log into your old account. Remove the email from the Profile under Edit Profile and update it accordingly.
Error code 547-798268
Information: The email address you’re trying to use for redeeming your PayPal reward is already associated with a previous CashQuest account.
Troubleshooting steps:
- Use a different email address when redeeming PayPal rewards.
- To add a new email to your PayPal account:
- Go to PayPal Settings.
- Tap the + symbol to add an email.
- Enter your new email address and confirm it via the email link sent from PayPal.
Error code 556-708265
Information: CashQuest has detected a VPN connection. This may occur if you’re on a public Wi‑Fi network or if someone else at home has a VPN running without your knowledge.
Troubleshooting steps:
- Switch from Wi‑Fi to mobile data (or vice versa) and check if the message disappears.
- Restart your device and reconnect to CashQuest.
- If the issue persists, contact your Internet Service Provider (ISP) for assistance.
Error code 595-858369
Information: Your account has been deactivated and can no longer be accessed due to inactivity. To prevent future account deactivation, please remember to earn units within a 180‑day period.
Troubleshooting steps:
- To reactivate your account, please contact Customer Support.
Error code 433-708265
Information: Your session was invalid and has been fixed. You may need to perform some troubleshooting steps to ensure continued access to the app.
Troubleshooting steps:
- Log out of the app completely in the Profile > Settings section (this first step is important!).
- Clear your app cache:
- Long press the CashQuest icon and tap the “i” info button.
- Tap Storage or Cache.
- Select Clear Cache.
- Log back into the app.
Error code 522-858369
Information: This error typically indicates a problem retrieving your CashQuest account. Reasons may include:
- Using a deactivated account.
- Accessing an account for which you requested data deletion through our Privacy team.
- A brief network issue.
Troubleshooting steps:
- If it was a network issue, try closing and reopening the app.
- If you’ve requested account deletion or your account is deactivated, sign up for a new account using a different email address.
- If the issue persists, please contact Customer Support.
Error code 518-767386
Information: You are attempting to claim a Daily Task that has already been completed.
Troubleshooting steps:
- Please wait for the next Daily Task to appear in the Events tab to earn more bonus units.
Error code 515-767386
Information: You are attempting to claim a Daily Task that has already been completed.
Troubleshooting steps:
- Please wait for the next Daily Task to appear in the Events tab to earn more bonus units.
Error code 542-858369
Information: The username generated for your account is already in use, preventing you from logging in.
Troubleshooting steps:
- Please contact Customer Support to request a manual username change.
- Provide a new username that includes 4–6 digits at the end to ensure its uniqueness.
Error code 523-837371
Information: The username generated for your account is already in use, preventing you from logging in.
Troubleshooting steps:
- Please contact Customer Support to request a manual username change.
- Provide a new username that includes 4–6 digits at the end to ensure its uniqueness.